Shipping Policy

Processing Time

All orders are handmade.
Processing time is typically 3–5 business days before shipment.
During holidays or new product drops, processing may extend to 5–7 business days.

Custom orders may require additional time depending on design complexity.

Shipping Method

We ship using Standard Domestic Shipping via USPS or UPS.
Tracking information will be emailed to you once your order has shipped.

Shipping Rates

📦 Flat Rate Shipping: $4.99 (USA)

🎁 Free Shipping on orders over $50

Local pickup in Columbus, GA is available at checkout.

Delivery Times

Delivery estimates vary based on carrier and location.
Most domestic shipments arrive within 3–7 business days after processing.

We do not guarantee delivery dates once packages leave our possession.

Lost or Stolen Packages

We are not responsible for packages marked as Delivered by the carrier.
If a package is marked as delivered or is lost in transit:

  • Contact the carrier (USPS or UPS) to file a claim.
  • We will assist, when possible, but replacements/refunds are not guaranteed for stolen packages.

Incorrect Addresses

Please double-check your address at checkout.
We are not responsible for delays or lost packages due to incorrect addresses submitted by the customer.

Damaged Items

If your package arrives damaged, please refer to our Returns & Refunds Policy and contact us within 48 hours with photos.

Local Pickup Policy

Location

Local pickup is available in Columbus, Georgia.
The exact pickup location will be provided after your order is confirmed for safety and privacy.

Pickup Process

  1. Place your order on the website.
  2. Choose Local Pickup at checkout.
  3. You will receive a message or email when your order is ready.
  4. We will arrange a pickup time that works for both of us.

Pickup Times

Pickup is typically available during:

  • Weekdays: 4 PM – 7 PM
  • Weekends: flexible scheduling

Times may vary during holidays and product launches.

Pickup Requirements

Please bring:

  • your order confirmation email or name on the order

If someone else is picking up your order, please notify us in advance.

Missed Pickup

If you cannot make your scheduled pickup time:

  • please reach out to reschedule

Orders not picked up within 7 days may be canceled or subject to rescheduling.

Contact for Pickup

For pickup questions or to arrange time, email:
📧 prettysipsofficial@gmail.com

You may also message us on Facebook for faster responses.

Safety Note

For privacy and safety, we will provide the pickup address after your order is ready.
Thank you for understanding!

Questions?

For shipping questions, email:
📧 prettysipsofficial@gmail.com